Helplines & Cancer Care | Help and Support

05 May 2020 - by David Allen

Picking up the phone and speaking to our friends and family has become more frequent since government restrictions, but did you know that there is a range of cancer services offering advice and support over the phone.

Recent doctor reports have said that there’s been a drop of more than 70% in cancer related referrals and appointments. With that in mind, we’ve highlighted some of the great services offering telephone helplines to help answer your needs and questions. If you’re looking for something in particular, take a look at the full list of telephone helplines on our map.

Brain Tumour Support

The team at Brain Tumour Support is dedicated to providing support for anyone affected by a brain tumour – whether it be patients or the friends, family and carers by those impacted by a diagnosis.

Opening Hours:

Monday to Friday: 9am to 5pm

Telephone Number:

01454 422 701

Breast Cancer Now

For anyone living with breast cancer, you’ll find a plethora of support from this incredible organisation. From online support to mobile apps, they also have a team of breast cancer nurses available via their helpline.

Opening Hours:       

Monday to Friday: 9am to 4pm

Saturday: 9am to 1pm

Telephone Number:

0808 800 6000

Kidney Cancer UK

As the UK’s leading kidney cancer charity, they not only provide a daily careline ran by their health professionals team, but they offer telephone counselling service with a full qualified kidney cancer counsellor.

Opening Hours:    

Monday: 9am to 4pm

Tuesday: 9am to 5pm

Wednesday: 9am to 5pm

Thursday: 9am to 4pm

Friday: 9am to 4pm

Saturday: 4pm to 6pm

Sunday: 4pm to 6pm

Telephone Number:

0800 002 9002 (Careline)

0300 102 0101 (Counselling)

Leukaemia Care

After a blood cancer diagnosis, the nurse advisors at Leukaemia Care are available to answer your questions giving their expert advice at any stage of your cancer journey or the journey of your loved ones.

Opening Hours:          

Monday: 8.30am to 1.30pm

Tuesday: 8.30am to 1.30pm

Wednesday: 8.30am to 1.30pm

Thursday: 8.30am to 5.30pm and 7pm to 10pm

Friday: 8.30am to 5.30pm and 7pm to 10pm

Telephone Number:  

08088 010 444


This specialist organisation deals with fighting male cancers including penile, testicular and prostate cancers. They operate the national male cancer helpline that is ran by their team of specialist nurses.

Opening Hours: 

Monday: 10am to 5pm

Wednesday: 10am to 5pm

Telephone Number:

0808 802 0010

Pancreatic Cancer UK

This charity offers expert and personalised support and information to anyone affected by pancreatic cancer from their team of nurses by both email and also their specialist telephone helpline.

Opening Hours:

Monday to Friday: 9am to 4pm

Telephone Number:

0808 801 0707

Prostate Cancer UK

As the UK’s leading charity for prostate cancer, their team of specialist nurses operate a daily helpline to answer your concerns. You can call their helpline or text NURSE to 70004 to request a call back.

Opening Hours:

Monday: 9am to 6pm

Tuesday: 9am to 6pm

Wednesday: 10am to 8pm

Thursday: 9am to 6pm

Friday: 9am to 6pm

Telephone Number:

0800 074 8383

Roy Castle Lung Cancer Foundation

For 30 years, the Roy Castle Foundation has been supported people with lung cancer and their families. Their free Ask the Nurse helpline provides information, advice and support to anyone affected by lung cancer.

Opening Hours:          

Monday: 9am to 5pm

Tuesday: 9am to 5pm

Wednesday: 9am to 5pm

Thursday: 9am to 5pm

Friday: 9am to 4pm

Telephone Number: 

0800 358 7200

If you’ve used any cancer helplines services, we’d love to hear about your experiences to help others and increase our Cancer Care Map inventory.

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NHS England, support organisations and cancer charities across the UK

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